The name “ticketing kiosk” might not ring any bells for you but the truth is, you have encountered them countless times before. Whether it be in restaurants, airports or even the cinema, ticketing kiosk malaysia is now a staple of outdoor transactions the way human cashiers and servers used to be. The future truly is digital. We can see more and more evidence of this as the years go on such as online banking and the food delivery robots in restaurants. But what is the future for ticketing kiosks? Can its use be expanded further beyond what they are being used for today?
The current use of ticketing kiosks
In order to answer that question, we would have to be familiar with the current usage of ticketing kiosks in every industry. Here are some of the businesses that utilizes ticketing kiosks the most and the benefits of their usage:
- Airports
Airports use ticketing kiosks to handle physical boarding pass prints as well as self-ticketing of checked luggage. This decreases check-in and checked luggage lineups at airport counters.
- Restaurants
Recently, popular fast food restaurants such as McDonalds and KFC have incorporated ticketing kiosks in their outlets. Customers can use these machines to order what they want to eat and even select their desired payment method. They can choose whether to pay with cards straight at the kiosk or go to the counter to pay cash.
- Public Transportation
Many rail, bus and subway systems use ticketing kiosks to sell tickets. This allows for paper printouts without the need for an employee to take time out of their daily tasks to handle the ticket counter.
- Movie Theaters
Cinemas are one of the earliest users of ticket kiosks. This reduces conventional long wait times, particularly on weekends. Tickets can be purchased online and printed at the theater or they can be purchased and printed simultaneously before entering the lobby. Cinemas also use ticket kiosks to sell soda, popcorn and other snacks.
- Other Entertainment Venues
Places such as amusement parks, sporting and concert venues all utilize ticketing kiosks to handle not only the sale of tickets but also food and beverages. The machines are also used to provide a platform for additional advertisements.
The future use of ticketing kiosks
We now have internet-connected kiosks that use cloud-based services, creating smart kiosks. This expands the possibilities and functionality of kiosks in the near future.
- Smart kiosks will react to real-time purchasing habits
Data, software and upgrades may be sent remotely to connected installations, allowing businesses to be more in control and responsive to client demands. Retailers may remotely tailor services based on insights from kiosk-generated real-time reporting by turning functionality on and off and adding new features to fit local trends, seasonal patterns, special events and so on.
- Platforms that are linked will provide hybrid virtual/physical services
Self-service installations will be utilized more and more to bridge the digital and physical worlds and create hybrid services. Users may explore merchandise, purchase, pay and redeem available incentives via internet access and touch displays. Add-on gadgets and even artificial intelligence might be utilized to improve the customer experience.
Ticketing kiosks have forever altered how businesses work. They offer a user-friendly, simple platform that helps businesses save money while also offering a better experience for customers.
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